Goal of Attention (child is interrupting you) - make no eye contact - do not speak to child - make child feel loved (without words) - take action as soon as child annoys you - teach child to get attention appropriately
Goal of Power - give choices, not orders - don't play "tug of war" - give friendly eye contact - don't fight and don't give in - give child useful ways to feel powerful - teach child to win/win negotate
Goal of Revenge - do not hurt back - reestablish the relationship - use logical consequences the child will enjoy - make amends if you are wrong - teach child to assert feelings of hurt in appropriate ways
Goal of Avoidance - don't coax or feel sorry for child - arrange for success in small, manageable steps - avoid doing things for child - find or create situations in which child can feel valuable - teach child to feel capable by overcoming obstacles and accomplishing tasks
Contact Scott Swain to ask about joining his free informal NVC workgroup or hiring him to do a ClearTalk seminar for your company.
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